Return & Refund Policy
At Mini And Me, customer satisfaction is our priority. We want you to have a pleasant shopping experience with us. If you are not completely satisfied with your purchase, please read our return and refund policy below.
1. Return Policy
Customers can request a return within 7 days of receiving their order.
Products must be unused, unworn, unwashed, and returned in their original packaging with all tags intact.
Products showing signs of use, damage, or alteration may not be eligible for return.
Certain products may not be eligible for return due to hygiene or other specific reasons.
2. Exchange Policy
Exchanges are subject to product availability.
Customers can request an exchange within 7 days of receiving their order.
The product must be unused and in its original condition.
If the requested replacement product is unavailable, our support team will assist you with the available options.
3. Refund Policy
Refunds are applicable only after the returned product has been received and inspected.
Once your return is approved, the refund will be initiated to the original payment method, wherever applicable.
Refund processing may take 5–7 business days, depending on your bank or payment provider.
Shipping charges, if applicable, may be non-refundable unless the return is due to an incorrect, defective, or damaged product.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please share:
Your order number.
Clear photographs or videos of the received product.
A brief description of the issue.
Our team will review your request and provide an appropriate solution.
5. Non-Returnable Products
The following products may not be eligible for return or exchange:
Products that have been used, washed, or damaged by the customer.
Products without original tags or packaging.
Products returned after the eligible return period.
Items specifically marked as non-returnable on the product page.
6. How to Request a Return or Refund
To initiate a return, exchange, or refund request, please contact our customer support team with your order details.
Our team will guide you through the return process and provide further instructions.
7. Cancellation Policy
Orders can be cancelled before they are shipped.
Once an order has been dispatched, cancellation may not be possible.
For prepaid orders, approved cancellations will be refunded to the original payment method.
8. Contact Us
If you have any questions or concerns regarding returns, exchanges, or refunds, please feel free to contact us.
Website: https://miniandme.marketingrockers.in/
We appreciate your trust in Mini And Me and thank you for shopping with us!